REFUND POLICY
Order Cancellations:
We will begin processing your order within 2 working days. If you need to cancel your order, please contact us within the first hour after purchase. Once the order has been picked up by the courier, we cannot cancel the order. Please rest assured that we will process your order as soon as possible.
Returns/Refunds/Exchanges:
We value customer satisfaction greatly. We allow unconditional returns for most items within 7 days after the date of receipt.
Returns and Refunds Eligibility:
| Reasons for return/refund | Defective items or items with quality issues | Items damaged during shipping, items with missing parts or not as described on the website | Others e.g. personal reasons |
| Description | inspected Our after-sales service team | Damages include leaks, cracks, and loss of function. Missing parts refer to the absence of original parts and components of the item. | Items can be refunded due to other reasons only if the item is returned intact with all accompanying accessories and packaging, in a re-sellable condition. |
| Shipping costs paid by customer? | NO | NO | YES |
Returns & Exchanges Process:
Step 1:
Please reach out to our customer support team at support@depth-sensor.com
to confirm the return before you send it back.
Step 2:
Our customer service staff will reply to your email within 24 hours to confirm the situation with you, and send you the return and exchange instructions, delivery address and other information. Please follow the instructions after receiving.
PS: Please do not privately return the address on the package, contact us first before you return the parcel in case of unnecessary trouble.
Refund Processing Time:
1. We will process the refund within 7 workdays after we receive returned package.
2. Refund will be refunded to the card you paid. When you will receive the refund, that depends on your payment method. (PayPal takes 24 hours, credit cards take 7-15 business days to show a refund).
Repair Services:
If your device experiences a malfunction within one year of receiving it due to non-human factors, please contact us for assistance with repair. However, you will be responsible for the round-trip transportation costs of the device repair.
We hope this information helps you understand our after-sales policy. If you have any questions or need assistance, please feel free to contact our customer service. We will be happy to assist you.
EMAIL: support@depth-sensor.com
PHONE: (+852)56489966